The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Issue
Volume 6 Issue 1 / May 2008  pp1‑64

Editor: Frank Bannister

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Customer Orientation in e‑Government Project Management: a Case Study  pp1‑10

Mohammed Arif

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Public Administration Presence on the Web: a Cultural Explanation  pp11‑22

Fatma Bouaziz

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Critical Factors in an Electronic Democracy: a Study of Municipal Managers  pp23‑30

Tony Carrizales

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Attaining Social Value from Electronic Government  pp31‑42

Michael Grimsley, Anthony Meehan

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Abstract

We define and elaborate a Social Value framework supporting evaluation and attainment of the broader socio‑political and socio‑economic goals that characterise many electronic government initiatives. The key elements of the framework are the willingness of citizens to (positively) recommend an e‑Government service to others, based upon personal trust in the service provider, and personal experience of the service, based upon experience of service provision and outcomes. The validity of the framework is explored through an empirical quantitative study of citizens' experiences of a newly introduced e‑Government system to allocate public social housing. The results of this study include evidence of generic antecedents of trust and willingness to recommend, pointing the way to more general applicability of the framework for designers and managers of electronic government systems. 

 

Keywords: electronic government, social value, public value, recommendation, trust, evaluation

 

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Process Modelling towards e‑Government — Visualisation and Semantic Modelling of Legal Regulations as Executable Process Sets  pp43‑54

Sebastian Olbrich, Carlo Simon

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Understanding Citizen's Continuance Intention to Use e‑Government Website: a Composite View of Technology Acceptance Model and Computer Self‑Efficacy  pp55‑64

Sivaporn Wangpipatwong, Wichian Chutimaskul, Borworn Papasratorn

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