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Journal Issue
Volume 7 Issue 2, ECEG 2007 / Apr 2009  pp123‑208

Editor: Frank Bannister

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Business Process Improvement in Organizational Design of e‑Government Services  pp123‑134

Ömer Faruk Aydinli, Sjaak Brinkkemper, Pascal Ravesteyn

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Public Service Reform through e‑Government: a Case Study of 'e‑Tax' in Japan  pp135‑146

Akemi Takeoka Chatfield

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Abstract

There is a growing interest in the debate over whether or not e‑government has a transformational impact on government performance, governance, and public service, as we addressed this very issue at the 2007 ECEG. However, e‑government research results on the transformational impact are mixed. This may be an apt reflection of either the early stages of e‑government development or the newness of e‑government research field or both. Our research goal as scholars of e‑government must be to penetrate appearances to ascertain whatever lessons and meanings might lie beneath. This paper is an initial attempt toward achieving this goal. The main objective of this paper is to examine the relationship between public service reform through e‑government and actual government performance. We achieve this objective through a multi‑method approach, including a case study of Japan's National Tax Agency (NTA)`s sophisticated e‑government initiative: an integrated "e‑Tax" system networking the NTA with local tax offices throughout Japan. The "E‑Tax" provides a citizen‑centric, online income and other tax returns filing and payment services for individuals and corporations. A preliminary case analysis provides evidence in support of the transformational impact of e‑Tax on NTA performance. This paper makes an important contribution to the growing e‑government research literature on the transformational impact of e‑government particularly on service process reform. 

 

Keywords: transformational impact of e-government, public service reform, electronic tax filing, case study, National Tax Agency, Japan

 

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From Ottawa to Lausanne: Much Done but More to Do?  pp147‑154

Tom Collins

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Singing from the Same Hymnsheet? The Impact of Internal Stakeholders on the Development of e‑Democracy  pp155‑162

Ailsa Kolsaker, Liz Lee-Kelley

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Developing Virtual Healthcare Systems in Complex Multi‑Agency Service Settings: the OLDES Project  pp163‑170

Gregory Maniatopoulos, Ian McLoughlin, Rob Wilson

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Romanian Urban e‑Government. Digital Services and Digi‑tal Democracy in 165 Cities  pp171‑182

Virgil Stoica, Andrei Ilas

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Remodelled and Restyled e‑Procurement — New Power Relationships Down Under  pp183‑194

John Douglas Thomson

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Competent Electronic Participation Channels in Electronic Democracy  pp195‑208

Dimitrios Zissis, Dimitrios Lekkas, Anastasia-Evangelia Papadopoulou

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