The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Issue
Volume 7 Issue 3 / Nov 2009  pp209‑294

Editor: Frank Bannister

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Towards a Semantic Interoperability in an e‑Government Application  pp209‑226

Fathia Bettahar, Claude Moulin, Jean-Paul Barthes

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Factors Influencing Government Employee Performance via Information Systems Use: an Empirical Study  pp227‑240

Pin Luarn, Kuo-Liang Huang

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A Strategic Framework of e‑Government: Generic and Best Practice  pp241‑258

Abdelbaset Rabaiah, Eddy Vandijck

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We do not Talk about this: Problematical Silences in e‑Government  pp259‑270

Johanna Sefyrin, Christina Mortberg

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e‑Government Implementation and Leadership ‑ the Brunei Case Study  pp271‑282

Hazri Kifle, Patrick Low Kim Cheng

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Measuring Users' Satisfaction with Malaysia's Electronic Government Systems  pp283‑294

Norshidah Mohamed, Husnayati Hussin, Ramlah Hussein

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Abstract

The research seeks to measure users' satisfaction and identify the contributors of satisfaction. We used the end‑user computing satisfaction (EUCS) model as the a priori model to measure internal end‑users' satisfaction with Malaysia's electronic government systems. We gathered data from internal end‑users at the level of officers and directors of Malaysia's electronic government systems. Using the structural equation modeling approach, our results show that all five first‑order factors, content, accuracy, timeliness, format and ease of use, explain the contributors of satisfaction. Further, our studies provide the evidence that in Malaysia's electronic government context, end‑users' satisfaction priorities are timeliness, content and accuracy. This paper makes a significant contribution by applying the Information Systems body of knowledge to measure users' satisfaction with Malaysia's electronic government systems, test and validate the EUCS model in the context of Malaysia's electronic government environment. The paper has enhanced our understanding of users' demands for interactions with business, citizens and other government personnel in the Malaysian electronic government environment. 

 

Keywords: end-user computing satisfaction, structural equation modeling, confirmatory factor analysis, information systems, electronic government systems

 

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