The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Issue
Volume 8 Issue 2, ECEG Conference Issue / Dec 2010  pp83‑235

Editor: Frank Bannister

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Guiding Integrated Service Delivery: Synthesizing and Embedding Principles Using Role‑Playing Games  pp83‑92

Nitesh Bharosa, Marijn Janssen, Bram Klievink, Anne-Fleur van Veenstra, Sietse Overbeek

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Trustworthy Communication Channels for the Electronic Safe  pp93‑103

Christian Breitenstrom, Martin Unger, Andreas Penski

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Segmentation of the PAYE Anytime Users  pp104‑119

Jessica Clancy, Giuseppe Manai, Duncan Cleary

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A new Usage for Semantic Technologies for eGovernment: Checking Official Documents Consistency  pp120‑133

Fred Freitas, Zacharias Candeias Jr, Heiner Stuckenschmidt

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Government as Part of the Revolution: Using Social Media to Achieve Public Goals  pp134‑146

David Landsbergen

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Towards a Framework for eGovernment Development in Nigeria  pp147‑160

Darren Mundy, Bandi Musa

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The Link between the Conceptualization of eGovernment and its Perceived Impacts: an Exploratory Empirical Study in Kenya  pp161‑174

Nixon Ochara-Muganda, Jean-Paul Van Belle

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Exploring Issues Underlying Citizen Adoption of eGovernment Initiatives in Developing Countries: The Case of Tanzania  pp175‑187

Jim Yonazi, Henk Sol, Albert Boonstra

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Abstract

Adoption plays an important role in the success of eGovernment initiatives. Low adoption, particularly by citizens, indicates inadequate utilization and rejection of the initiatives by the intended users. This may lead into failure of eGovernment initiatives. This is particularly important in the context of developing countries such as Tanzania where eGovernment is a newly imported innovation. It is therefore imperative to understand and proactively consider issues underlying citizen adoption of eGovernment initiatives in that context. This study aimed at identifying issues underlying adoption of eGovernment initiatives in Tanzania, a typical developing country. The results are important for designing, deploying, and evaluating of the initiatives in the country. In this paper, we present research results concerning issues influencing adoption of eGovernment initiatives by citizens in Tanzania. Using the case study approach as our strategy, we investigated the adoption of three government organisations. We found that the adoption of eGovernment initiatives in Tanzania is determined by (1) perceived organisational preparedness (2) citizen preparedness (3) service intrinsic issues, (4) access limitations, and (5) organisational context. We perceive that it is possible to achieve higher degree of citizen adoption of eGovernment initiatives in Tanzania. However, the government need appropriate strategies to overcome challenges posed by the issues identified in this study. 

 

Keywords: eGovernment, Tanzania, adoption, Africa, developing countries

 

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Design Principles of Identity Management Architecture Development for Cross‑Border eGovernment Services  pp188‑201

Kamelia Stefanova, Dorina Kabakchieva, Roumen Nikolov

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Public Opinion Mining for Governmental Decisions  pp202‑213

George Stylios, Dimitris Christodoulakis, Jeries Besharat, Maria-Alexandra Vonitsanou, Ioanis Kotrotsos, Athanasia Koumpouri, Sofia Stamou

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Migration Strategies for Multi‑Channel Service Provisioning in Public Agencies  pp214‑225

Anne Fleur van Veenstra, Marijn Janssen

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Measuring for Knowledge: A Data‑Driven Research Approach for eGovernment  pp226‑235

Pieter Verdegem, Jeroen Stragier, Gino Verleye

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