The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Issue
Volume 9 Issue 1 / Sep 2011  pp1‑92

Editor: Frank Bannister

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The Role of the CIO in a Local Government IT Strategy: The Case of Merida, Yucatán, Mexico  pp1‑14

Rodrigo Sandoval Almazan, J. Ramon Gil-Garcia

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Public Sector eService Development in Bangladesh: Status, Prospects and Challenges  pp15‑29

M. Shakhawat Hossain Bhuiyan

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Evolving Structure in the Implementation of Healthcare Information Systems: An Actor‑Network Analysis  pp30‑40

Hannu Larsson

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Integrating Online and Traditional Involvement in Participatory Budgeting  pp41‑57

Vittorio Miori, Dario Russo

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eGovernment Implementation and TQM Adoption: An Empirical Study in the Portuguese Municipalities  pp58‑67

Patrícia Moura e Sá

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Abstract

The paper investigates the potential link between eGovernment implementation and TQM adoption in the Local Government context. Although most research studies point out the importance of adopting citizen‑oriented organisational practices to successfully implement eGovernment initiatives, the present study is original in specifically investigating the role that TQM may have in driving eGovernment adoption. From a theoretical standpoint, not only do eGovernment and TQM pursue some identical purposes, but they also share an important set of core concepts and principles, a fact which suggests a reinforcing link between these two approaches. This potential link was investigated by means of a questionnaire survey, complemented with the analysis of the institutional web pages of the 308 municipalities existing in Portugal. The findings reveal that municipalities where eGovernment initiatives are more mature are simultaneously those that implement TQM. ‘Soft’ elements of TQM are particularly associated with the implementation of more sophisticated forms of eGovernment. Certification, on the other hand, apparently does not have an impact on eGovernment adoption. Exploiting the synergies that might exist between these approaches seems to be essential to really bring about institutional change, essential to enhance sustainability and produce long‑term results. 

 

Keywords: TQM, eGovernment, local government, organisational change, certification

 

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The Changing Nature of Archives: Whose Responsibility?  pp68‑78

Mari Runardotter, Christina Mortberg, Anita Mirijamdotter

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The use of Official and Unofficial Channels in Government‑Citizen Communication in China  pp79‑91

Zhe Wang, Nena Lim

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Book Review ‑ the Tools of Government in the Digital age  pp92‑92

Dan Remenyi

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