The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Issue
Volume 9 Issue 1 / Sep 2011  pp1‑92

Editor: Frank Bannister

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The Role of the CIO in a Local Government IT Strategy: The Case of Merida, Yucatán, Mexico  pp1‑14

Rodrigo Sandoval Almazan, J. Ramon Gil-Garcia

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Public Sector eService Development in Bangladesh: Status, Prospects and Challenges  pp15‑29

M. Shakhawat Hossain Bhuiyan

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Evolving Structure in the Implementation of Healthcare Information Systems: An Actor‑Network Analysis  pp30‑40

Hannu Larsson

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Integrating Online and Traditional Involvement in Participatory Budgeting  pp41‑57

Vittorio Miori, Dario Russo

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eGovernment Implementation and TQM Adoption: An Empirical Study in the Portuguese Municipalities  pp58‑67

Patrícia Moura e Sá

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The Changing Nature of Archives: Whose Responsibility?  pp68‑78

Mari Runardotter, Christina Mortberg, Anita Mirijamdotter

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The use of Official and Unofficial Channels in Government‑Citizen Communication in China  pp79‑91

Zhe Wang, Nena Lim

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Abstract

The objective of this research is to examine Chinese citizens attitudes towards official and unofficial channels in both government‑to‑citizen (G2C) and citizen‑to‑government (C2G) communication. It investigates citizens preferred channel choices fo r receiving public information and for expressing their personal opinions. Analysis of an online survey shows that respondents have no obvious preference of official or unofficial channels for receiving public information. Yet most respondents prefer unof ficial channels for C2G communications because these channels have less language restrictions, allow respondents to hide their identities, and facilitate respondents to obtain a sense of support from people who have similar opinions. 

 

Keywords: The objective of this research is to examine Chinese citizens attitudes towards official and unofficial channels in both government-to-citizen, G2C, and citizen-to-government, C2G, communication. It investigates citizens preferred channel choices for receiving public information and for expressing their personal opinions. Analysis of an online survey shows that respondents have no obvious preference of official or unofficial channels for receiving public information. Yet most respondents prefer unofficial channels for C2G communications because these channels have less language restrictions, allow respondents to hide their identities, and facilitate respondents to obtain a sense of support from people who have similar opinions.

 

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Book Review ‑ the Tools of Government in the Digital age  pp92‑92

Dan Remenyi

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